Displaying demographic information of members discussing topics in a forum

ABSTRACT

Users in public forums often mention certain topics in the course of their discussions. Member&#39;s comments in messages to other members are analyzed to obtain terms that co-occur with topics. Frequencies of co-occurrence of a term with topics are normalized based on frequency of the term in a random sample of message. The terms are ranked by their normalized frequency of co-occurrence with a topic in messages. The top terms are selected based on their rank. Analysis of demographic information associated with members that mentioned top terms associated with a topic is displayed in graphical format that highlights the relationship between the age, gender, and usage of the top terms over time. The demographic information presented includes average age of members that mentioned a top term or their gender information within a selected time interval.

FIELD OF THE INVENTION

This invention relates to identifying and presenting informationassociated with topic related discourse in forums such as socialnetworks, blogs, and bulletin boards and the like that allow users toexchange information with other users.

BACKGROUND

Opinion polls, surveys, focus groups and other approaches are used inall areas of public interest, to identify how people perceive certaintopics in various domains, from politics and economics to sports andentertainment. For example, political analysts use opinion polls tolearn voters' opinions about politicians, the economy, legislation, andthe like. Marketing agencies conduct interest groups and surveys tolearn shoppers' opinions on products and services from one or moremanufacturers.

In particular, vendors that spend huge amount of resources in buildingbrand names and making them popular are interested in understanding howpeople perceive their brand names and associated products. Peopleinterested in analyzing how people perceive certain topics are alsointerested in knowing how the perception of people varies by demographicparameters such as age, gender, race, or geographic region. For example,information such as, how a product is received in the market, how thepopularity of a product varies by geographical regions or demographics,all is useful to informing the vendor about the public's perception ofthe brand. Conventional mechanisms to obtain this type of informationinclude surveys and focus groups.

Information obtained through surveys has several drawbacks. For example,it is difficult to get information from people who are too busy torespond to surveys although their feedback may be valuable. Surveys havepredetermined questions that may already be biased by the opinions ofdesigners of the survey. The context in which a person fills a survey isnot the most natural setting for a person. For example, sometimes peopleare given incentives to fill out surveys, and people may be moreinterested in the incentive rather than presenting an honest opinion inthe survey. Typically surveys provide a section for providing generalcomments in free-form text, but a person needs time and creativity toexpress their opinions clearly in such a section. Also, if a largenumber of surveys are collected, the surveyor is faced with the task ofanalyzing a large amount of free-form text to find the key informationof interest.

Focus groups are another way vendors obtain information about theirbrands. However, focus groups are expensive to conduct, and by theirnature are limited to a relatively small number of participants, dozens,perhaps hundreds. While attempts can be made to ensure that the focusgroup participants are representative of a target population at large,the resulting information is still not necessarily reflective of theactual perceptions of people in the general population. One reason forthis is that like surveys, focus groups are by their nature highlycontrolled environments, and so the discussions and opinions of theindividuals may reflect biases introduced by the questions presented tothe focus group, or biases from the participants who are obtaining someform of compensation to participate.

SUMMARY

A social networking website allows members to exchange information withother members of the website. Members of a social network have some formof social relationship with each other, such as being friends oracquaintances in some social context. The social networking website alsostores demographic information about the members. Members communicatewith other members using various messaging facilities in the socialnetwork, thereby engaging in conversations and other informationexchanges. Members of social networks occasionally refer to certaintopics during their communications with each other. For example, membersmay refer to brand names and products of vendors, politicians,television programs, movies, celebrities and the like. Such informationis very valuable for analyzing these topics as they arise duringordinary discourse. The social networking website stores suchcommunications (in the form of messages or other information exchanges,between users). The messages exchanged by the members are analyzed toobtain information associated with topics and such information isclassified based on the demographics of the members contributing to theinformation. The resulting information represents how members of thesocial network actually use a topic in their normal discourse with othermembers, as well as how such use varies according to the members'demographics.

A list of keywords corresponding to topics is collected. The topicprovider is interested in analyzing how members of social networkperceive the topics in their normal discourse with other members. Forexample, advertisers provide a list of keywords that corresponds tobrand names and products for which advertisers would like to getinformation regarding how members of the social network use the brandnames and products. Other examples of topic keywords can be lists ofpolitician's names, common terms associated with political, social,legal, or economic issues, or any other list of keywords or topics.Messages exchanged by the members that contain a particular keywordprovided by the advertisers are identified. Various words and phrasesthat occur in the messages along with the keyword provided by theadvertisers are collected. Certain words and phrases that occur alongwith the keyword may occur very frequently but may not be of importancebecause they may be common words that appear in most conversations. Thefrequency of occurrence of words or phrases that co-occur with thetopics is analyzed and weighted based on estimated significance of thewords or phrases. Only the significant words/phrases that co-occur withthe topics called the top terms are identified for analytic purposes.

A mechanism is provided to analyze the words or phrases that co-occurwith each topic in the conversations of the members based on demographicinformation associated with the member that contributed to the word orphrase. For example, the frequency of occurrence of a word or phrasebased can be analyzed based on the age or the gender or the geographicallocation of the member that mentioned the word or phrase. The mechanismto analyze words or phrases associated with topics can be used withmessages exchanged by members in any public forum. A public forum can beany system that allows members to communicate with each other usingmessages that may be visible to other members, for example, internetforums, blogs, and bulletin boards.

Analysis of demographic information associated with members thatmentioned top terms associated with a topic can be displayed ingraphical format that highlights the relationship between the age,gender, and usage of the top terms over time. One or more axes of thegraph display demographic information associated with the users and thedata points represent top terms. The demographic information presentedincludes aggregate demographic values, for example, average age ofmembers that mentioned a top term or percentage of male (or female)population that mentioned the top term. The top terms may be displayedusing icons such that the size of an icon in indicative of the frequencyof co-occurrence of the top term with the topic. An embodiment presentsdemographic information including weighted average of demographicinformation associated with members such that underrepresented groups ofmembers in the forum with regards to the demographic information aregiven higher weights. A user interface control to input a time value canbe provided to allow graphical display of analytical information basedon messages sent or received during different time intervals.

BRIEF DESCRIPTION OF THE DRAWINGS

FIG. 1 is high-level diagram illustrating the interaction of users withthe applications on a social networking website.

FIG. 2 is the architecture of the system that tracks brand relateddiscourse in a social network.

FIG. 3 is a flowchart of the overall process used for collectinginformation based on topics using an embodiment of the invention.

FIG. 4 is a flowchart of the process used for analyzing and presentingstatistical information associated with top terms.

FIG. 5 shows an example of a message posted on a social networkingwebsite.

FIG. 6 is an illustration of a graphical user interface showing age andgender distribution of top terms.

FIG. 7 is an illustration of a graphical user interface showing age andgender distribution of specific top terms selected by a user for topic“politics.”

FIG. 8 is an illustration of a graphical user interface showing genderdistribution of top terms for topic “hip hop.”

FIG. 9-12 are illustrations of a graphical user interface showingselected top terms for topic “obama” for different time intervalsillustrating how the statistics associated with top terms change overtime.

The figures depict various embodiments of the present invention forpurposes of illustration only. One skilled in the art will readilyrecognize from the following discussion that alternative embodiments ofthe structures and methods illustrated herein may be employed withoutdeparting from the principles of the invention described herein.

DETAILED DESCRIPTION Social Networking Website

A social networking website offers its members the ability tocommunicate and interact with other members of the website. In use,members join the social networking website and then add connections to anumber of other members to whom they desire to be connected. As usedherein, the term “friend” refers to any other member to whom a memberhas formed a connection, association, or relationship via the website.Connections may be added explicitly by a member, for example, the memberselecting a particular other member to be a friend, or automaticallycreated by the social networking site based on common characteristics ofthe members (e.g., members who are alumni of the same educationalinstitution). Connections in social networking websites are usually inboth directions, but need not be, so the terms “member” and “friend”depend on the frame of reference. For example, if Bob and Joe are bothmembers and connected to each other in the website, Bob and Joe, bothmembers, are also each other's friends. The connection between membersmay be a direct connection; however, some embodiments of a socialnetworking website allow the connection to be indirect via one or morelevels of connections. Also, the term friend need not require thatmembers actually be friends in real life, (which would generally be thecase when one of the members is a business or other entity); it simplyimplies a connection in the social networking website.

In addition to interactions with other members, the social networkingwebsite provides members with the ability to take actions on varioustypes of items supported by the website. These items may include groupsor networks (where “networks” here refer not to physical communicationnetworks, but rather to social networks of people) to which members ofthe website may belong, events or calendar entries in which a membermight be interested, computer-based applications that a member may usevia the website, and transactions that allow members to buy, sell,auction, rent, or exchange items via the website. These are just a fewexamples of the items upon which a member may act on a social networkingwebsite, and many others are possible.

As illustrated in FIG. 1, the social networking website 100 maintains anumber of objects for the different kinds of items with which a membermay interact on the website 100. In one example embodiment, theseobjects include member profiles 105, group objects 110, event objects115, transaction objects 125 (respectively, hereinafter, groups 110,events 115, and transactions 125). In one embodiment, an object isstored by the website 100 for each instance of its associated item. Forexample, a member profile 105 is stored for each member who joins thewebsite 100, a group 110 is stored for each group defined in the website100, and so on. The types of objects and the data stored for each isdescribed in more detail below in connection with FIG. 1.

The member of the website 100 may take specific actions on the website100, where each action is associated with one or more objects. The typesof actions that a member may perform in connection with an object isdefined for each object and largely depends on the type of itemrepresented by the object. A particular action may be associated withmultiple objects. Described below are a number of examples of particulartypes of objects that may be defined for the social networking website100, as well as a number of actions that can be taken for each object.These objects and the actions discussed herein are provided forillustration purposes only, and it can be appreciated that an unlimitednumber of variations and features can be provided on a social networkingwebsite 100.

A group 110 may be defined for a group or network of members. Forexample, a member may define a group to be a fan club for a particularband. The website 100 would maintain a group 110 for that fan club,which might include information about the band, media content (e.g.,songs or music videos) by the band, and discussion boards on whichmembers of the group can comment about the band. Accordingly, memberactions that are possible with respect to a group 110 might includejoining the group, viewing the content, listening to songs, watchingvideos, and posting a message on the discussion board.

Similarly, an event 115 may be defined for a particular event, such as abirthday party. A member may create the event 115 by defininginformation about the event such as the time and place and a list ofinvitees. Other members may accept the invitation, comment about theevent, post their own content (e.g., pictures from the event), andperform any other actions enabled by the website 100 for the event 115.Accordingly, the creator of the event 115 as well as the invitees forthe event may perform various actions that are associated with thatevent 115.

Another type of object shown in the example of FIG. 1 is a transaction125. A transaction object enables members to make transactions, such asbuying, selling, renting, trading, or exchanging with other members. Forexample, a member may post a classified ad on the social networkingwebsite 100 to sell a car. The member would thus define a newtransaction 125, which may include a description of the car, a picture,and an asking price. Other members can then view this information andpossibly interact further with the transaction 125 by posting questionsabout the car and accepting the offer or making a counteroffer. Each ofthese interactions—view, question posting, offer, and counteroffer—areactions that are associated with the particular transaction 125.

The social networking website 100 maintains a member profile 105 foreach member of the website 100. The member profile contains demographicinformation such as age, gender, education, marital status, andfinancial information associated with the member. Members send messagesto other members for interaction and any message that a particularmember sends to another member is associated with the profile 105 of themember that sent the message through information maintained in adatabase or other data repository, such as the message log 160. Suchmessages may include, for example, a message posted on a discussionboard, email communications with other members and the like.

The topic store 175 stores keywords provided by topic providers 185 thatthe topic providers are interested in analyzing. For example, politicalanalysts may provide topics related to politics or sports enthusiastsmay provide topics related to sports. Each topic provider 185 canprovide one or more topic keywords that they are interested in tracking.The topic store 175 stores the association between the topics and thetopics provider 185 that provided the topic.

One source of topic terms is those that are related to products andbrands. Members of social networks occasionally refer to brand names andproducts of vendors during their communications with each other. Thisinformation is very valuable for vendors that spend significant amountof resources in advertising for building brand names for their productssince such information arises during ordinary discourse between currentand potential users of the vendors' products. This informationrepresents how members of the social network actually use a vendor'sbrand names in their normal discourse with other members.

The messages sent by the members to other members are analyzed by thetop terms generator 170 to identify the topics provided by topicsprovider 185. The top terms generator 170 extracts significant words andphrases (herein “terms”) that co-occur with the topics provided by thetopics provider 185. The terms associated with the topics are ranked inorder of their significance and the most significant terms, called thetop terms 180 are computed by the top terms generator 170.

The top terms 180 computed by the top terms generator 170 are furtheranalyzed by the top terms analytic engine 190 in view of thedemographics of the members that provided the messages that contained agiven top term. This analysis contains valuable information, forexample, the distribution of the use of a top term by the age and genderof the members that used the top term in a message. The top termsanalytic engine 190 presents information in a graphical user interfacethat presents the information in an easy to understand fashion.

System Architecture

FIG. 2 is a high level block diagram illustrating a system environmentsuitable for operation of a social networking website 100. The systemenvironment comprises one or more client devices 210, one or more topicproviders 185, a social networking website 100, and a network 215. Inalternative configurations, different and/or additional modules can beincluded in the system.

The client devices 210 comprise one or more computing devices that canreceive member input and can transmit and receive data via the network215. For example, the client devices 210 may be desktop computers,laptop computers, smart phones, personal digital assistants (PDAs), orany other device including computing functionality and datacommunication capabilities. The client devices 210 are configured tocommunicate via network 215, which may comprise any combination of localarea and/or wide area networks, using both wired and wirelesscommunication systems.

The social networking website 100 comprises a computing system thatallows members to communicate or otherwise interact with each other andaccess content as described herein. The social networking website 100stores member profiles 105 in the member profile store 230 that describethe members of a social network, including biographic, demographic, andother types of descriptive information, such as age, gender, workexperience, educational history, hobbies or preferences, location, andthe like. The website 100 further stores data describing one or morerelationships between different members. The relationship informationmay indicate members who have similar or common work experience, groupmemberships, hobbies, or educational history. Additionally, the socialnetwork host site 100 includes member-defined relationships betweendifferent members, allowing members to specify their relationships withother members. For example, these member defined relationships allowmembers to generate relationships with other members that parallel themembers' real-life relationships, such as friends, co-workers, partners,and so forth. Members may select from predefined types of relationships,or define their own relationship types as needed.

The social networking website 100 includes a web server 220, a wallapplication 225, a top terms generator 170, a message logger 240, a topterms analytic engine 190, a message log 160, a member profile store230, an application data store 235, a topics store 245, a group store250, and an event store 255. In other embodiments, the social networkingwebsite 100 may include additional, fewer, or different modules forvarious applications. Conventional components such as networkinterfaces, security mechanisms, load balancers, failover servers,management and network operations consoles, and the like are not shownso as to not obscure the details of the system.

The web server 220 links the social networking website 100 via thenetwork 215 to one or more client devices 210; the web server 220 servesweb pages, as well as other web-related content, such as Java, Flash,XML, and so forth. The web server 220 may include a mail server or othermessaging functionality for receiving and routing messages between thesocial networking website 100 and the client devices 210. The messagescan be instant messages, queued messages (e.g., email), text and SMSmessages, or any other suitable messaging technique.

The wall application 225 is an application provided by the socialnetworking website that allows members to post messages for othermembers. A member can post on his or her own wall, as well as walls ofthe member's friends. Any friend of a member or a friend of a friend ofthe member or any member of the social network can see what is writtenon the member's wall depending on the privacy settings of the member.For example a member may post a message to the member's friend informingthe friend about a movie that the member watched or about a restaurantthat the member went to. FIG. 5 shows an example of a wall 500 and aposting 510 by an application called iLike as well as a posting 520 by amember's friend on the member's wall.

The message logger 240 is capable of receiving communications from theweb server 220 about messages sent by members to other members such asthe messages posted using the wall application. The message logger 240populates the message log 160 with information about each message,including the text of each message, metadata associated with eachmessage, and information that allows linking the message to the memberprofile 105 of the member who posted the member.

As discussed above, the social networking website 100 maintains dataabout a number of different types of objects with which a member mayinteract on the website 100. To this end, each of the member profilestore 230, application data store 235, the topics store 175, the groupstore 250, and the event store 255 stores instances of the correspondingtype of object maintained by the website 100. Each object type hasinformation fields that are suitable for storing the informationappropriate to the type of object. For example, the event store 255contains data structures that include the time and location for anevent, whereas the member profile store 230 contains data structureswith fields suitable for describing a member's profile. The topics storecontains data structures and fields suitable for describing the topicsthat the topics providers 185 would like to track. When a new object ofa particular type is created, the website 100 initializes a new datastructure of the corresponding type, assigns a unique object identifierto it, and begins to add data to the object as needed. This might occur,for example, when a member defines a new event, wherein the website 100would generate a new instance of an event in the event store 255, assigna unique identifier to the event, and begin to populate the fields ofthe event with information provided by the member.

The top terms generator 170 uses the information available in themessage log 160 and the topics available in the topics store 175 togenerate the significant top terms 180 that co-occur with the topics inthe messages. The top terms analytics engine 190 provides analysis ofstatistical information associated with the top terms 180 computed bythe top terms generator 170 based on information comprising thedemographics of the members that contributed to the top terms.

Top Term Calculation

FIG. 3 describes the overall process used for analyzing top terms 180associated with topics provided by the topics provider 185 to the socialnetworking website. As a preliminary operation, the social networkingwebsite collects 300 messages provided by members on an ongoing basisand stores them in the message log 160. Each message stored in themessage log 160 is associated with the member profile 105 of the memberwho provided the message. The social networking website also receives305 topics from one or more topics provider 185 that each such topicsprovider 185 is interested in tracking. Each of the topics received fromthe topics providers 185 are stored in the topic store 175.

Given the message log 160 (or any portion thereof) and the topic store175, the following process is performed by the top terms generator 170for each topic (or for each of a selected subset of topics) stored inthe topic store 175. The top terms generator 170 identifies 310 allmessages in message log 160 that mention the topic being tracked, e.g.,where the topic is included in the text of the message. Thisidentification 310 may be done by a scan of the messages in the messagelog 160 or by use of an index. Naturally, each such message containswords and phrases other than the topic being analyzed. A phrase ischaracterized by a sequence of n words from the message called ann-gram. A phrase that is a sequence of two words is called a bigram anda phrase that is a sequence of three words is called a trigram. Anembodiment of the invention collects 315 all the words and bigrams thatoccur in the messages that mention the given topic. Other embodimentsmay collect 315 n-grams with more than two words, for example trigrams.These words and phrases that co-occur with the topic in the message arecalled “terms.” The terms are preferably filtered to exclude stop words(e.g., preposition, articles, and the like) unless the stop word occursas part of longer term.

The top terms generator 170 further computes 320 the co-occurrencefrequency of terms that co-occur with the given topic by calculating thenumber of times a term occurs in the messages where the given topic wasmentioned. This frequency provides a measure of the popularity of theterm mentioned in conjunction with the given topic. The frequency ofco-occurrence of a term with a topic is used to compute 325 a normalizedfrequency of co-occurrence of the term with the topic. In oneembodiment, the normalized frequency is the ratio of the frequency ofco-occurrence of the term with the given topic and the base frequency ofoccurrence of the term. The base frequency is computed 350 based on anestimate of the number of occurrences of the term in a sample ofmessages. Other ways of normalizing co-occurrence frequencies can beused as well.

All terms that co-occur with a given topic can be ranked 330 by theirrespective normalized co-occurrence frequency values. The top rankedterms are selected 335 and are deemed the significant terms of interestto the advertiser that provided the topic and are called “top terms”180. Analysis may be performed to combine 340 terms that are likely tobelong to a larger phrase. For example, a phrase including more than twowords results in multiple bigrams formed by subsequences of two wordsthat form part of the larger phrase. For example, the phrase “four scoreand seven” results in three different bigrams, “four score,” “scoreand,” “and seven.” These bigrams are not separate phrases but are partsof a larger phrase and should be associated together. The top termsanalytics engine 190 performs analysis 345 of the top terms 180associated with a topic Ti based on demographics of the authors of themessages containing the top terms 180.

One embodiment associates two terms t1 and t2 that are contained in alarger phrase by comparing the sets of members that authored themessages containing the terms. Assume that the set of members thatauthored messages containing t1 is S1 and the set of members thatauthored messages containing t2 is S2. A score called “set dissimilarityscore” of the terms t1 and t2, SS(t1, t2) is computed for t1 and t2based on the Jaccard distance between the sets S1 and S2 as follows:

${{SS}\left( {{t\; 1},{t\; 2}} \right)} = {1 - \frac{{{S\; 1}\bigcap{S\; 2}}}{{{S\; 1}\bigcup{S\; 2}}}}$

Where:

|S1∩S2| is the number of elements in the intersection of the sets S1 andS2

|S1∪S2| is the number of elements in the union of the sets S1 and S2

The size of the intersection set of S1 and S2 is a measure of the numberof members that mentioned both the terms t1 and t2 in a message. Thisnumber includes all members that used the two terms as part of a phrase,since a message containing the phrase must contain both the terms t1 andt2. The size of the union of the sets S1 and S2 is a measure of thenumber of members that mentioned either t1 or t2 or both. If the twoterms are likely to occur only as part of a larger phrase and not asindividual terms, the value of |S1∪S2| is close to the value of |S1∩S2|and the ratio of |S1∩S2| and |S1∪S2| has a value close to 1. The setdissimilarity score is computed by subtracting the ratio of |S1∩S2| and|S1∪ S2| from 1.

Smaller values of the set dissimilarity score SS(t1, t2) indicate thatthe sets S1 and S2 are similar. If the value of SS(t1, t2) is below apredetermined threshold, the terms t1 and t2 are considered part of alarger phrase and are treated as one term t12. For example, the terms“four score” and “score and” may be combined into a new term “fourscore, score and”. The number of occurrences of the combined term t12 isdetermined using a heuristic computation based on S1 and S2. Oneembodiment uses the smaller of the two sets S1 and S2 as the member setfor the merged term t12. The combined term t12 is then compared to therest of the top terms 180 to find other terms that may be combined witht12. This process is repeated multiple times so as to combine all termsthat occur as part of larger phrases or quotes.

Each occurrence of a term is associated with a message and thereforewith the member profile of the member that provided the message. Thiscorrelation is used to further calculate statistical informationrelating the term to the demographic information of the member thatprovided the message containing the term. FIG. 4 shows a flowchart ofthe process used for analyzing statistical information associated withthe top terms 180. Assuming the top terms associated with a topic Tihave been selected, the following computation may be performed for eachtop term. All messages containing a specific top term 180 are identified410. This identification 410 may be done by a scan of the messages inthe message log 160 or by use of an index. The member profiles ofmembers that authored the messages containing the top term are collected415. Based on the attributes of the member profiles such as their age,gender, geographical location and the like, the statistical informationassociated with the members is analyzed 420 by the top term analyticengine 190. The analysis of statistical information may be presented ona graphical display. An example of demographics based analysis of a topterm is analysis based on gender of the authors of the messages thatcontained the top term 180. For example, information may be gatheredthat X % of the members that contributed to the term are male as opposedto 100−X % of members that are female. Similarly statistical informationregarding the distribution of the frequency of the term based on the ageof the member that provided the term can be presented.

Presentation of Top Terms

FIG. 6 provides a graphical display of the statistical informationrelated to terms obtained from a social networking website for a topic“Hancock”, which is the name of a movie released in the time frameduring which the messages were collected. The X-axis 610 of the graphrepresents the distribution of the terms by the gender of the memberscontributing to a term and the Y-axis 600 represents the distribution ofthe term by the age of the members contributing to a term. The date 640displays the time period during which messages used for the analysisshown in FIG. 6 were collected. The graphical display shows a circle 620corresponding to each term and displays the normalized frequency of theterm in the circle 620. Another embodiment can use a different icon torepresent each data point. An embodiment displays different terms usingdifferent colored icons to distinguish them. The top terms 180 aredisplayed along with checkboxes 630 that enable the user to select asubset of the terms and redraw the graphical display based on theselected terms.

The top terms analytic engine 190 receives the data associated with thetop terms 180 and determines how the data is presented. Instead of theentire list of top terms, a subset may be displayed based on selectionsof top terms indicated using checkboxes 630. The x-axis 610 and y-axis600 may either display the entire range of possible values of theco-ordinates or a sub-range. If a sub-range of values of x and ycoordinates needs to be displayed, the sub-range can be determined basedon the x and y coordinate values of the top terms that need to bedisplayed. For example, if all top terms that need to be displayed occurwithin a small range of x and y coordinate values, the correspondingrange of x and y axes can be displayed instead of the entire range.Alternatively, the ranges of the axes displayed can be determined basedon user input. For example, the user may be allowed to specify a regionof the graphical display that the user is interested in focusing on. Theranges of x and y coordinate values corresponding to the region selectedby the user is presented in the graphical display.

For each top term 180 that is determined to be displayed, the x and ycoordinate values, in the coordinate space, corresponding to the topterm are calculated to determine the location of the term on thegraphical display. For example, for the graphical display shown in FIG.7, for each top term, the x coordinate is based on the percent of malemembers that mentioned the term, and the y coordinate is based on theaverage age of the members that mentioned the terms. Alternativeembodiments can display a graph with axes based on other kinds ofaggregate demographic values.

After determining the coordinate values associated with each top term,the pixel location corresponding to each axis is determined for each topterm. This is done by scaling the coordinate value in the coordinatespace relative to its corresponding axis into a pixel value, and usingthat as an offset from the origin of the display. For example, in FIG.7, the age value associated with a top term is scaled to a pixellocation along the y axis and the percent male population valueassociated with the top term is scaled to a location along the x-axis.As illustrated in FIG. 7, the term “sociology” corresponding to circle730 is positioned to have a 44% x-coordinate value and 22 years averageage value. The size of the icon used to display a top term is determinedbased on the frequency value associated with the top term. The availablerange of frequency values is divided into ranges where each range isassigned a size value for an icon. The maximum size of an icon islimited to a predetermined value to avoid extremely large icons due tolarge frequency values resulting in aesthetically unpleasant graphicaldisplay. The icons corresponding to the terms to be displayed areassigned a color value. The color values are assigned to icons tovisually distinguish icons displayed close together or icons overlappingeach other by displaying them with different colors. For example, inFIG. 8, the terms represented by icons 835 and 830 are displayed closetogether and hence have different colors. Similarly, the terms 840 and850 are displayed by different colors to distinguish the two terms.However, the terms 840, 860, and 835 are represented by the same colorsince they are not displayed close to each other. For overlapping icons,the larger icons are placed behind smaller icons so as not to obscurethem. For example, in FIG. 11, the icons 910, 1100, and 930 areoverlapping. Of the three overlapping icons, 910 is the largest icon,1100 the next largest, and 930 the smallest. The largest icon 910 isdisplayed behind the icon 1100 which is displayed behind the icon 930.The graph is then formatted for displaying based on the determinedpositions of the icons corresponding to the terms displayed. Theformatted information is contained in a webpage and transmitted to aclient.

Alternative embodiments may display different kind of demographicinformation associated with the top terms based on various ways ofcomputing aggregate values. For example, the coordinate values for thetop terms may be computed using aggregate values that give higher weightto members with under-represented demographics (also referred to as aminority group). For example a top term may be mentioned by a smallnumber of members representing age greater than 65 years along with alarge number of members within age group 25-40 years. If it isdetermined that the range of age corresponding to members over 65 yearsis under-represented, higher weight is given to those members in thecalculation of a weighted average age. As a result the weighted averageage of the corresponding term is higher than a value indicated by asimple mathematical average. For each axis representing an aggregatedemographic value, the ranges of values are analyzed to determineunder-represented ranges. The percentage of members of the forum in arange is compared to the percentage of population in the range based ona sample population independent of the forum, for example based oncensus data. The number of people that mentioned a top term in the aboverange is weighted appropriately to arrive at an estimate of the valuethat would be obtained if the population of the forum was an accuratereflection of the real world population. For example, if the percentageof people in a given range that are members of the forum is N %, and thepercentage of people in the same range in a population sample is M %,then the number of members that mentioned a top term in the same rangeis multiplied by the weight N/M in the calculation of the weightedaverage.

Since the message logger 240 collects messages in the message log 160 onan ongoing basis, the computation of the top terms 180 and thestatistical information associated with the top terms 180 can berepeated periodically. The top terms analytic engine 190 can performtrend analysis of the statistical information associated with the topterms 180 associated with a topic Ti. Such trend analysis shows how aspecific kind of statistical information changes over time. For example,if a new advertisement is released by an advertiser, the advertiser cancollect statistical information indicative of the effectiveness of theadvertisement as well as the variation of the effectiveness of theadvertisement over time.

FIG. 7 shows a graphical display of top terms for the topic “politics”with specific terms selected using the checkboxes 630. The frequency 750of a term is displayed along with the term 730. In certain embodimentsthe frequency of a term is not displayed with the term but shown as apopup when the cursor hovers over the icon associated with the term. Asshown in FIG. 7, the size (e.g., diameter) of the icon representing aterm is determined by the frequency of the term. Hence the circle 720corresponding to term “debate” is bigger than the circle 740corresponding to the term “economic.” The x-axis 710 displays percentageof male members mentioning a term illustrating gender based demographicinformation of members. Another embodiment can display percentage offemale members that mention a term along the x-axis. A person interestedin analyzing the topic “politics” may be interested in severalobservations based on the graphical display of FIG. 7. For example, theterm 730 “sociology” was mentioned by a higher percentage of femalepopulation compared to the term 740 “economic.” Also, the average age ofmembers mentioning the term 730 “sociology” is less than the average ageof members mentioning the term 740 “economic” as indicated by they-coordinate of the corresponding data points.

FIG. 8 shows a graphical display of top terms corresponding to topic“hip hop.” The terms mentioned by members in relation to the term “hiphop” correspond to various types of music and dances. FIG. 8 showsgender preferences towards specific kinds of music or dances. The termsshown in FIG. 8 can be observed to be divided into two clusters, acluster 810 of terms mentioned by a predominantly female population anda cluster 820 of terms mentioned by a predominantly male population.Examples of terms belonging to cluster 810 mentioned by a predominantlyfemale population are terms 830 “ballet,” 840 “jazz,” and 850 “salsa”.Similarly, examples of terms belonging to cluster 820 mentioned by apredominantly male population are terms 860 “reggae,” 870 “rap,” and 880“metal.”

FIGS. 9-12 show how a graphical display of top terms corresponding to atopic can be used to analyze variations of the demographic informationover time. The graphical display of top terms for a topic provides atime slider 900 that allows the user to change the time period duringwhich the top terms were mentioned. For example, date 930 indicates theend date of the time interval during which data displayed in FIG. 9 wascollected and date 1030 indicates the end date of the time intervalduring which data displayed in FIG. 10 was collected. Alternativeembodiments can use other mechanisms to allow a user to input the datecorresponding to the end date of the time interval, for example, acalendar, a drop down list, or a text box for inputting the date in textform. The window length 940 indicates the length of the time intervalduring which data was collected.

FIGS. 9-12 illustrate how the list of top terms changes over time. Forexample, the term 920 “speech” appears in the top terms list in FIGS.9-11 but doesn't appear in FIG. 12. Similarly, top term “biden” does notappear in FIG. 9, but appears in FIGS. 10-12. The size of the circlecorresponding to the term 910 “mccain” representing the normalizedfrequency of occurrence of the term 910 increases with time as shown byFIGS. 9-12. During the time period during which the data displayed inFIGS. 9-12 was collected, the frequency of occurrence of term “mccain”as mentioned by members of the social network along with topic “obama”steadily increased. Also, as illustrated by FIGS. 9-12, during the sameperiod the x-coordinate value corresponding to the term 910 mccaindecreased from an approximate 74% (FIG. 9) to 66% (FIG. 12). Thisillustrates a decrease in the percentage of male population thatmentioned the term “mccain” along with topic “obama,” or a correspondingincrease in percentage of female population that mentioned the term.Similarly, analysis of other aspects of the demographic informationassociated with top terms corresponding to a topic can be performed.

FIGS. 6-12 also illustrate demographic information corresponding to ageand gender of the members. Other embodiments can present different kindof demographic information associated with members, for example,ethnicity, religion, language spoken, location, and the like. Educationof the members can be represented, for example, by associating a numericvalue to the educational qualification based on the level of education.An example of demographic information based on geographic location isrelative distance from a predetermined location, for example, thedistance of a member's residence from the downtown of a city. It is alsopossible to display information other than demographic information, forexample, the number of connections of a member may be used as anindication of how social the person is.

Also, note that although FIGS. 6-12 display an x-axis and a y-axisrepresenting demographic information, alternative embodiments may usedifferent number of axes to represent demographic information, forexample, a single axis representing demographic information or more thantwo axes representing demographic information. For example, a bar chartmay display particular demographic information along the x-axis and thefrequency of occurrence of the terms along the y-axis. Similarly athree-dimensional graph may be used to represent three different kindsof demographic information. A time slider or an alternative mechanism toinput the time dimension can be presented with any of the above displaymechanisms to analyze variations of top terms with time.

Alternative Applications

The foregoing description of the embodiments of the invention has beenpresented for the purpose of illustration; it is not intended to beexhaustive or to limit the invention to the precise forms disclosed.Persons skilled in the relevant art can appreciate that manymodifications and variations are possible in light of the abovedisclosure.

Some portions of this description describe the embodiments of theinvention in terms of algorithms and symbolic representations ofoperations on information. These algorithmic descriptions andrepresentations are commonly used by those skilled in the dataprocessing arts to convey the substance of their work effectively toothers skilled in the art. These operations, while describedfunctionally, computationally, or logically, are understood to beimplemented by computer programs or equivalent electrical circuits,microcode, or the like. Furthermore, it has also proven convenient attimes, to refer to these arrangements of operations as modules, withoutloss of generality. The described operations and their associatedmodules may be embodied in software, firmware, hardware, or anycombinations thereof.

Any of the steps, operations, or processes described herein may beperformed or implemented with one or more hardware or software modules,alone or in combination with other devices. In one embodiment, asoftware module is implemented with a computer program productcomprising a computer-readable medium containing computer program code,which can be executed by a computer processor for performing any or allof the steps, operations, or processes described.

Embodiments of the invention may also relate to an apparatus forperforming the operations herein. This apparatus may be speciallyconstructed for the required purposes, and/or it may comprise ageneral-purpose computing device selectively activated or reconfiguredby a computer program stored in the computer. Such a computer programmay be stored in a tangible computer readable storage medium or any typeof media suitable for storing electronic instructions, and coupled to acomputer system bus. Furthermore, any computing systems referred to inthe specification may include a single processor or may be architecturesemploying multiple processor designs for increased computing capability.

Embodiments of the invention may also relate to a computer data signalembodied in a carrier wave, where the computer data signal includes anyembodiment of a computer program product or other data combinationdescribed herein. The computer data signal is a product that ispresented in a tangible medium or carrier wave and modulated orotherwise encoded in the carrier wave, which is tangible, andtransmitted according to any suitable transmission method.

Finally, the language used in the specification has been principallyselected for readability and instructional purposes, and it may not havebeen selected to delineate or circumscribe the inventive subject matter.It is therefore intended that the scope of the invention be limited notby this detailed description, but rather by any claims that issue on anapplication based hereon. Accordingly, the disclosure of the embodimentsof the invention is intended to be illustrative, but not limiting, ofthe scope of the invention, which is set forth in the following claims.

1. A computer implemented method of displaying top terms associated witha topic, wherein the top terms are mentioned by members of an onlineforum in electronic communications to other members of the forum, themethod executed by a computer, and comprising: determining a firstplurality of top terms associated with a topic based on communicationsbetween the members of the forum that occurred during a first timeinterval; determining for each top term a first aggregate demographicvalue based on a demographic attribute of each of the members that usedthe top term during the first time interval; formatting for display agraph including at least one axis representing the demographic attributeassociated with the members; for each top term, formatting for displayon the graph an icon representing the top terms with respect to the atleast one demographic axis, wherein a location of the icon for the topterm with respect to the demographic axis is based on the firstaggregate demographic value, and a size of the icon is based on afrequency of use of the top term by those members that mentioned the topterm in the communications.
 2. The method of claim 1, furthercomprising: formatting for display a member interface control to receivean input of a time value; receiving an input of a time value for asecond time interval; determining a second plurality of top termsassociated with the topic, based on communications between members ofthe forum that occurred during the second time interval; and determiningfor each top term a second aggregate demographic value based on thedemographic attribute of each of the members that used the top termduring the second time interval; for each top term, formatting fordisplay on the graph an icon representing the top terms with respect tothe at least one demographic axis, wherein a location of the icon forthe top term with respect to the demographic axis is based on the secondaggregate demographic value, and a size of the icon is based on afrequency of use of the top term by those members that mentioned the topterm in the communications.
 3. The method of claim 1, wherein the firstplurality of top terms is determined based on a normalized frequency ofco-occurrence of each top term with the topic.
 4. The method of claim 1,wherein an axis represents a weighted average of demographic informationassociated with members that mentioned a top term belonging to the firstplurality of top terms.
 5. The method of claim 4, wherein the weightedaverage of demographic information associated with members is scaledwith respect to a percentage of a population sample for the demographicinformation.
 6. The method of claim 1, further comprising: formattingfor display a member interface control configured to receive a selectionof a subset of top terms.
 7. The method of claim 1, wherein the at leastone axis representing demographic information represents age of themembers.
 8. The method of claim 1, wherein the at least one axisrepresenting demographic information represents gender of the members.9. The method of claim 1, wherein the at least one axis representingdemographic information represents a percentage of members of a gender.10. The method of claim 1, wherein the size of an icon for a top term isindicative of the frequency of co-occurrence of the top term with thetopic.
 11. The method of claim 1, wherein the icon representing a topterm displays the frequency of co-occurrence of the top term with thetopic.
 12. The method of claim 1, wherein each icon is given a color tovisually distinguish the icon from the icons of other top terms that aredisplayed proximate to each other.
 13. A computer implemented method ofgenerating a display on a display device top terms associated with atopic, wherein the top terms are mentioned by members of an online forumin electronic communications to other members of the forum, the methodexecuted by a computer, and comprising: formatting for display a firstaxis representing an aggregate age value associated with members;formatting for display a second axis representing a second aggregatedemographic value associated with members based on one of gender,ethnicity, religion, or location of members; and formatting for displaya plurality of icons with respect to the first axis and the second axis,wherein each icon is associated with a top term in a plurality of topterms associated with a topic, wherein the plurality of top terms isdetermined based on the communications between the members during a timeinterval and the top term was mentioned by a plurality of members in thecommunications and a location of the icon for the top term with respectto the first axis is based on the aggregate age value of the pluralityof members and a location of an icon for a top term with respect to thesecond axis is based on the second aggregate demographic value of theplurality of members and a size of the icon is based on a frequency ofuse of the top term by the members in the plurality of members.
 14. Acomputer program product having a computer-readable storage mediumstoring computer-executable code for generating a user interface displayfor displaying top terms associated with a topic, wherein the top termsare mentioned by members of an online forum in electronic communicationsto other members of the forum, the user interface, once generated by thecomputer-executable code comprising: a demographic axis representing ademographic attribute associated with the members; and a first pluralityof icons displayed with respect to the demographic axis, wherein eachicon is associated with a top term in a first plurality of top termsassociated with a topic and the first plurality of top terms isdetermined based on the communications between the members during afirst time interval, and a location of an icon for a top term withrespect to the demographic axis is based on a first aggregatedemographic value based on the demographic attribute of each of themembers that used the top term during the first time interval, and asize of the icon is based on a frequency of use of the top term by thosemembers that mentioned the top term in the communications.
 15. Thecomputer program product of claim 14 wherein the user interface furthercomprises: a member interface control configured to receive a selectionof a second time interval, such that responsive to receiving theselection of the second time interval, a second plurality of icons isdisplayed with respect to the demographic axis, wherein each icon isassociated with a top term in a second plurality of top terms associatedwith the topic and the second plurality of top terms is determined basedon the communications between the members during a second time interval,and a location of an icon for a top term with respect to the demographicaxis is based on a second aggregate demographic value based on thedemographic attribute of each of the members that used the top termduring the second time interval, and a size of the icon is based on afrequency of use of the top term by those members that mentioned the topterm in the communications.
 16. The computer program product of claim14, wherein the first plurality of top terms is determined based on anormalized frequency of co-occurrence of each top term with the topic.17. The computer program product of claim 14, wherein an axis representsa weighted average of demographic information associated with membersthat mentioned a top term belonging to the first plurality of top terms.18. The computer program product of claim 17, wherein the weightedaverage of demographic information associated with members is scaledwith respect to a percentage of a population sample for the demographicinformation.
 19. The computer program product of claim 14, wherein theat least one axis representing demographic information represents age ofthe members.
 20. The computer program product of claim 14, wherein thesize of an icon for a top term is indicative of the frequency ofco-occurrence of the top term with the topic.